How to choose your support tool?
This article will help to understand the best support tools on the market.
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Scaling your Customer Success to help your growth
After 12 years dedicated to Customer Experience and Customer Success, I decided to help start-ups to grow, scale and structure their Customer Success.
This blog aims at sharing my knowledge and my thoughts on different topics related to the Customer Experience.
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After 12 years working in building the Customer Experience for a start-up named PeopleDoc, and acquisition by Ultimate software in 2018 and a merger with Kronos software in 2020, I decided to work as a freelance accompanying start-ups in structuring their full Customer Experience, including Professional Services, Customer Success, Customer Care, Enablement & Learning. I believe in a revenue centric approach for the Customer Success and act as a revenue architect with my customers.
My name is Fabien Lerays. I currently live in Madrid and work internationally.
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